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Globester Travel Complaint - Faxing photocopies of credit card and passport - Airline reservations
Globester Travel Complaint

Globester Travel Complaint

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Faxing photocopies of credit card and passport - Airline reservations


After we hit the "purchase" button, we received a request to photocopy both sides of our credit card, our passports, and fax them to Globester. This is an unusual procedure that we were uncomfortable with, and was a complete surprise. We phoned Globester, and the pleasant person explained it was for our own protection (not sure how)... but was willing to cancel the reservation: for $200 per ticket!! We said we did not feel liable, since Globester did not mention anywhere on their website that this would be required, until AFTER one hits the "purchase" button. He responded that if you go to the very bottom, there, buried in among many other links, is a Terms of Use button. If we had read that, it's explained in there. We feel this unusual request should be FRONT AND CENTER before you hit the Purchase button, but you have to go digging for it (without knowing what you're digging for). The agent was implacable, but did reduce the cancellation to $150. So, we're out $300 and feeling miffed. Take home message: read the fine print.


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Comments


globestersupport says: (4 years ago)
 0
Dear Customer,

Greetings for Globester.com!

Please be advised that we need requested documents for the verification of the credit card holder and to prevent a possible fraud on the Credit Card and help make the transaction completely secure. Also, we assure you that the documents provided are used only for the verification of your booking and are restricted to concerned department.

Please feel free to contact us at our customer service (1-888-206-2080) or write in to support@globester.com.

Thank You,
Marvin
Globester Support
One World! One Life! Travel!




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